Excellent customer service skills is just one of many traits of a great fleet manager. As we continue with our series we have listed a few traits of the fleet manager.
Part Four of a Six-Part Series:
In part 3 of our six part series we discussed the importance of time management and in part 2 we talked about product knowledge.
Part 4.1 LEADERSHIP
Leadership can put a lot of weight on your shoulders. A great manager commits to leading by example while they serve more than others serve them.
A great fleet manager leads as well as coaches their team, drivers and multiple management levels while they inspire their team toward a common vision.
Remember, you are a role model and your passion is the light that guides your success.
“Everything that human beings have created is only an imitation and modification of what is already there”. – Sadhguru Jaggi Vasudev – Wikiquote.”
Part 4.2 ABILITY TO MULTI-TASK
As a fleet manager you will need to balance a multitude of tasks on a daily basis as you build and grow your skills and identify your many traits.
You may find your focus stretched between areas like safety, fuel economy and fleet fuel card management while you deal with drivers as well as suppliers?
To maintain your status as a great fleet manager you need to effectively juggle and maintain balance to insure your fleet program runs efficiently.
Part 4.3 SENSE OF HUMOR
Did you know you can learn how to express a sense of humor? When a great fleet manager faces daily challenges, they seem to quickly develop a sense of humor.
When it comes to the day to day challenges of a great fleet manager, one may find that they will quickly develop a sense of humor. Here are a few tips and tricks to developing a sense of humor:
- Be yourself. Trying to be something you’re not will just make the conversation awkward.
- Make it relevant to the conversation.
- Be Kind, showing kindness will help your humor hit the right mark.
Humor is a powerful force. When you employ humor correctly it can diffuse a tense situation or break the ice with a new customer.
HAVE YOU HEARD A FUNNY JOKE LATELY?
There was a man driving down the road behind an 18 wheeler, at every stoplight the trucker would get out of the cab, run back and bang on the trailer door.
After seeing this at several intersections in a row the motorist followed him until he pulled into a parking lot.
When they both had come to a stop, the truck driver once again jumped out and started banging on the trailer door. The motorist went up to him and said, “I don’t mean to be nosey but why do you keep banging on that door?”
To which the trucker replied, “Sorry, can’t talk now, I have 20 tons of canaries and a 10 ton limit, so I have to keep half of them flying at all times.”
CONCLUSION
This concludes part four of our six part series on “How Great Customer Service Skills Impact Fleet Managers. If you enjoyed our article please share and subscribe to get email updates from this discussion as well as future articles.
Please check out our blog page for real time fleet tracking, fleet fuel cards and fleet management solutions, along with other industry related articles.
