Service - Impac - March22

Impac’s Customer Service: How to Run an Efficient Customer Service Department

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Customer service is the simplest form of risk management. However, running an efficient customer service department becomes difficult without the right tools and vision. Done right, a customer service department benefits the company by keeping customers satisfied, collecting valuable data and encouraging repeat business.

Why an Efficient Customer Service Department Matters

According to data collected by BusinessWire, 54% of U.S. adults said quality customer service would encourage customers to spend more. In saturated markets, customers are looking for more than a quality product or service. Providing a memorable and positive experience helps exceed expectations and win over competition.

Determine the Purpose

First, a company should create structure by determining the role of the the department. Once the role is identified, management can implement structure. By knowing the purpose of a company’s service department, management can implement strategies that set the company up for success.

Get the Right Tools

Access to technology makes it easier for departments to respond to customers. There are a variety of ways for customers to seek help. Impac customers can reach support by filling out the contact form on the website or calling the support line. Other methods of communication for assistance include email, online chat systems and social media. Management should choose methods to best fit the structure of the company’s service department. Once the tools are implemented, management should designate employees to monitor those systems for increased efficiency and shorter response times. 

Analyze and Adapt

Another way to increase efficiency is to analyze feedback. Impac helps its customers by offering account and risk management. Representatives monitor transactions on a company’s fuel cards and notifies management about unauthorized purchases. Impac’s customer service representatives are equipped to train and inform automotive fleet companies about fuel card implementation. As Impac representatives update fleets in real-time, companies can handle issues in a timely manner. 

In the next article of our series, “Impac’s Customer Service: Tracking Relationships”, you can discover how Impac tracks and maintains relationships with customer service.

How Universal Fleet Cards Can Reduce Costs-Impac

How Universal Fleet Cards Can Reduce Costs

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Although there are many fleet fuel cards to choose from, universal cards offer many benefits for fleet businesses within the industry. 

How Universal Fleet Cards Can Reduce Costs-Impac

Price fuels vary by gas station. However, possessing the knowledge about which stations offer the best prices and directing drivers to fuel at those fuel locations can lower overall operational costs. Universal fleet cards offer minimal brand restriction–providing consistent savings by shopping across brands.

Universal fleet cards can save significant both driver and managers time. Cardholders can conveniently fuel anywhere, without having to expend time trying to search for a specific retailer. Therefore, it is important to evaluate discount networks and ensure fuel locations along driver routes. 

By allowing drivers to fuel at the most competitively priced locations, universal fleet card programs can bring cost savings not typically found in other fleet card platforms that have limited or brand specific fuel options. 

Impac offers easy-to-use universal fleet fuel cards that can be used at almost any retail site across the country. With 98% of all stations accepting our fleet cards, drivers can better focus on their main job while saving the company money. 

Impac utilizes the industry’s most robust and user-friendly fleet management tools through a secure, web-based online portal. In addition, Impac’s fleet card program sends fleet managers automated instant alerts via texts or email that provide real-time insight of driver activity and behavior. 

With universal fleet cards, the possibilities are endless. Contact Impac today. 

To read more about our universal fleet cards, view our universal card page.

Stay Proactive: Equipping Fleet Trucks for The Upcoming Winter Months-Impac

Stay Proactive: Equipping Fleet Trucks for The Upcoming Winter Months

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Stay Proactive: Equipping Fleet Trucks for The Upcoming Winter Months- ImpacAs the weather changes throughout fall into winter, the hazardous conditions of the roads pose a greater risk for accidents. Because of this, it is important for fleet companies to remain proactive and ensure all of their trucks are properly equipped for complied performance.

 1. Use winterized fuel. To avoid the refusal of trucks from starting when temperatures dip below zero, invest in seasonally-enhanced fuels will. These fuels will operate in below-freezing temperatures and may also increase horsepower and fuel economy up to five percent.

2. Replace filters. In the winter, water can turn to ice in fuel storage tanks and filtration systems–plugging filters during the first couple of cold fronts. To avoid damaged fuel pumps and startup issues, replace water-absorbing filters and regularly rain the water separator.

3. Perform maintenance. Before winter hits, replacing worn belts, hoses and brake pads can save money on costly repairs down the road. In addition, it is important to test the battery and clean all connections to eliminate the destruction of wearable components.

4. Check fluids. To ensure all engine oils are properly utilized, check and top off coolant, power steering, brake and windshield washer fluids. For easier cold cranking and truck startup, refer to the owner’s manual for manufacturer cold-weather viscosity recommendations.Stay Proactive: Equipping Fleet Trucks for The Upcoming Winter Months- Impac

5. Ensure appropriate tires are used. Depending on the type of perception present, special tires may be required during winter months. In addition, a drop in ambient temperatures can drop a tire’s air pressure significantly. Perform regular pressure checks on every tire for all trucks to ensure consistent appropriate levels.

6. Check the truck’s interior. During the winter months, fleet drivers need to be safe. For optimal safety and comfort, check heater and defroster operation and equip every truck with an emergency kit containing water, road flares, a fire extinguisher, reflective triangles and jumper cables.

To sustain optimal safety and cost savings this winter season, contact Impac to learn about our fleet fuel card programs and GPS tracking and reporting systems.

Route Optimization: How to Transform Your Fleet Company-Impac

Route Optimization: How to Transform Your Fleet Company

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Route Optimization: How to Transform Your Fleet Company-ImpacRouting has evolved into a sophisticated fleet function that touches every aspect of the overall operation. Fleet organizations and companies are increasing recognizing the significance of fleet route optimization for improving business efficiency while reducing costs.

 Become Efficient

Proficient routing allows fleet managers to determine the best and most cost-effective route options for a workforce. Seeking this specified route allows for reduced overall driver time on the road, therefore, reduced truck mileage–resulting in decreased fuel and maintenance costs, and time planning routes.

Become Safe

Not only does the advancement in route optimization heavily contribute to the drastic reduction of fuel use, vehicle wear and liability exposure for a business, routing helps make drivers safer while getting the vehicle and driver routed correctly and efficiently.

Route Optimization: How to Transform Your Fleet Company-Impac

Become Reputable

Route optimization ensure that drivers arrive at a destination in a timely manner. This allows fleet companies to tighten service windows given to customers and increases the on-time arrival rates throughout the business. Through these punctual efforts, customer satisfaction results in a reputable company.

Become Productive

As route optimization influences drivers to manage their time well, drivers can potentially increase the number of jobs that are completed each day–substantially increasing company profits. As discussed above, routing allows drivers to reach destinations in a timely manner, therefore, allowing the number of jobs per day to increase in a safe and sustainable way.

With advances in fleet management technology–such as fleet fuel cards and GPS tracking and reporting systems–routing has become more three dimensional and dynamic. Impac offers innovative fleet solutions through comprehensive fleet fuel card programs and robust GPS tracking and reporting systems–ultimately providing a true fuel simplification solution in the market.

Contact the professionals at Impac today to learn more about our products and how they can contribute to your company’s route optimization strategies.

Tips for Effective Fleet Maintenance for Improved Safety-Impac

Tips for Effective Fleet Maintenance for Improved Safety

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Tips for Effective Fleet Maintenance for Improved Safety-ImpacStrong maintenance planning in the fleet industry is a preventive track towards improved safety. Unscheduled checkups, like unexpected truck malfunctions, involve costly repairs and significant company down time due to stalled trucks. However, regular scheduled maintenance checkups on fleet trucks can prevent, detect and repair minor problems before they become serious and expensive issues.

With the tools and technology available today, developing and implementing a strategic plan is easier than ever–saving a company valuable time, money and frustration.

Here are a few tips to keep your fleet and maintenance plan running smoothly with the goal of ultimate safety:

Tip #1: Develop a comprehensive maintenance checklist for vehicles. Based on fleet needs and requirements, routine preventative checklists will consist of diversifying items. However, some essential yet common needs include engine oil and filter changes, tune-ups, seatbelt checks, braking system reviews, fuel system verification, and exterior and interior lighting functionality.

Tips for Effective Fleet Maintenance for Improved Safety-Impac

Tip #2: Develop a schedule that works for your fleet. To determine when the appropriate time that maintenance checkups should take place, review the following within all fleets: miles traveled, engine hours, fuel usage, calendar time, and emergency repairs. Tracking these factors accurately could reveal patterns to help establish a timeline on maintenance efforts.

Tip #3: Track and simplify record keeping. To simplify record keeping within a business and reduce time-consuming tactics while improving production, take advantage of today’s innovative technology by upgrading systems. Telematics allows fleets to examine driver performance–therefore, making it easier to know when to have scheduled checkups take place.

Impac offers start-of-the-art fleet fuel card programs and GPS tracking and reporting systems targeted to ease maintenance plans and improve overall safety. At Impac, our professionals strive to simplify all the processes embedded in a competitive, complex market.

Contact Impac today to discover turnkey fleet solutions delivered by unmatched customer service!

Growing A Successful Fleet-Impac

Growing a Successful Fleet

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Growing A Successful Fleet-ImpacCreating and growing a successful fleet is no small nor easy task. However, with careful pre-planning and inside knowledge, fleet managers and operators have the ability to grow and build a successful fleet business. By taking the proper steps, growing a successful fleet may be less of a challenge:

Prepare Finances – Fleet owners and managers must prepare their personal and business finances prior to beginning a fleet business. Managers must be capable of relieving employee payroll and maintenance costs–along with other underlying costs involved–that are required to run an efficient business.

Find the Right Trucks/Drivers – Before purchasing trucks, it is wise to find a team of trustable drivers. In the hiring process, allowing them to co-drive at first may give the fleet manager a good idea on how they drive, the work environment that may transpire, and offer the opportunity for immediate correction of any issues.

Growing A Successful Fleet-Impac

Create an Entity – Creating a strong entity where a business permanently resides could potentially result in loyal clientele and profitable sales–ultimately growing a successful fleet business.

Plan a Business Structure– Along with deciding how daily operation will run, an important thing within the fleet business to implement methods to cut costs. Utilizing comprehensive GPS tracking systems and universal fleet fuel cards can both save a business substantial amounts of money and time.

Whether an individual is beginning a startup fleet business or an existing company desires to alter business practices, Impac strives to help clients of all sizes grow and maintain a successful fleet. Through the utilization of our comprehensive fleet fuel card program and innovative tracking and reporting GPS system, business costs can be minimized while business operations can be optimized for a more promising future.

Looking to grow a successful fleet while eliminating unnecessary costs? Our professionals can help. Call Impac today.